What's Product Warranty ?

1 Year warranty for all products.
  • Yes, everything you buy from us has a guarantee of quality and will exactly match the description on the website.
  • we are manufacturer provide you an better reassurance of consistent high quality.
  • We double-check the contents of all orders carefully before dispatch to our customers.
  • You can be confident about ordering from DIKAPA just as much as any western retailer.


What Should I Do If My Items Arrived Damaged?

  • If this has happened, please follow these steps:
  • Email us with attached photoes and your order number ID.
  • If the partial parts were damaged,we will resend new parts within 1 day.
  • If the whole bed/mattress damaged,we will resend a new one or issue full refund.


What Should I Do If My If Product Go Broken After a Period of Use ?

  • If you encounter quality issues within the warranty period you will be covered.
  • Every product has a specific warranty period .
  • In this case, please kindly provide us with proof as below:

  • *The photos or video of the defective item(s)
  • *The photos, video or screenshot showing the malfunction of the defective item(s)
  • *Your order ID and Product SKU
  • We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
  • Sometimes you may need to ship the defective item back to us for a new replacement.
  • Customers usually offer a prepaid return shipping label,and we are responsible for the shipping costs.
What's Product Warranty ?

1 Year warranty for all products.
  • Yes, everything you buy from us has a guarantee of quality and will exactly match the description on the website.
  • we are manufacturer provide you an better reassurance of consistent high quality.
  • We double-check the contents of all orders carefully before dispatch to our customers.
  • You can be confident about ordering from DIKAPA just as much as any western retailer.


What Should I Do If My Items Arrived Damaged?

  • If this has happened, please follow these steps:
  • Email us with attached photoes and your order number ID.
  • If the partial parts were damaged,we will resend new parts within 1 day.
  • If the whole bed/mattress damaged,we will resend a new one or issue full refund.


What Should I Do If My If Product Go Broken After a Period of Use ?

  • If you encounter quality issues within the warranty period you will be covered.
  • Every product has a specific warranty period .
  • In this case, please kindly provide us with proof as below:

  • *The photos or video of the defective item(s)
  • *The photos, video or screenshot showing the malfunction of the defective item(s)
  • *Your order ID and Product SKU
  • We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
  • Sometimes you may need to ship the defective item back to us for a new replacement.
  • Customers usually offer a prepaid return shipping label,and we are responsible for the shipping costs.